Refund policy

At Eventegy, customer satisfaction matters to us. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy below.

Return Eligibility

Returns can be requested within 30 days of receiving your order.
Items must be unused, undamaged, and returned in their original packaging, including all labels and accessories.

No restocking fees apply.

Return Terms

  • Return period: 30 days from delivery

  • Condition: Unused and in original condition

  • Restocking fee: $0

  • Customer support: Available to assist with all return requests

Return Shipping

Defective or Incorrect Orders
If an item arrives damaged, faulty, or different from what was ordered, we will cover the return shipping costs.

Returns for Personal Reasons
If a return is requested due to a change of mind, incorrect size, or ordering the wrong item, the customer is responsible for return shipping costs.

Original shipping fees are non-refundable.

Return Process

  1. Email us at info@eventegy.com with your order number and reason for the return.

  2. Securely pack the item in its original packaging.

  3. Ship the item following the return instructions provided by our support team. We recommend using a trackable shipping service.

Refund Processing

Once the returned item is received and inspected, approved refunds will be issued to the original payment method.
Refunds are issued within 7 days

Exchanges

Exchanges for a different size, color, or product are available upon request. Please contact info@eventegy.com for assistance.

Non-Refundable Items

Certain items are not eligible for return due to hygiene or safety reasons. These will be clearly indicated on the product page.

Contact Us

If you have any questions regarding refunds or returns, please visit our FAQ page or contact our customer support team.

Contact Information

Store Name: Eventegy
Business Address: 38 Hassall Road, Alsager, Stoke-On-Trent, ST7 2HQ, United Kingdom (Address available only for administrative correspondence and product returns. No physical point of sale at this address.) 
Operated By: WECHESHIRE LTD
Email: info@eventegy.com 
Phone: +4407735300875
Working hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-0)
Response Time: We aim to respond to all inquiries within 1–2 business days.