Privacy policy

Last update: 09 March 2026

Eventegy operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”) to provide customers with a seamless shopping experience. Our store is powered by Shopify, which enables us to deliver these Services.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, interact with our Services, or communicate with us. If there is any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy will apply regarding the collection, use, and disclosure of personal information.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to personal information, we mean information that identifies or can reasonably be linked to you. This does not include anonymized or de-identified data.

Depending on how you interact with our Services and where you are located, we may collect or process the following types of personal information:

  • Contact Information – such as your name, email address, phone number, billing address, and shipping address

  • Payment Information – including payment method details, transaction data, payment confirmations, and related financial information

  • Account Information – such as login credentials, preferences, and account settings

  • Order and Transaction Data – including products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled

  • Customer Communications – information you provide when contacting us for support or inquiries

  • Device and Technical Data – including IP address, browser type, device identifiers, and network information

  • Usage Information – details about how you interact with and navigate our Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you place an order, create an account, contact us, or otherwise use our Services

  • Automatically through cookies and similar technologies when you browse or interact with our website

  • From service providers that support our business operations

  • From partners or third parties, where permitted by law

How We Use Personal Information

We use personal information for the following purposes:

Providing and Improving Our Services

To process payments, fulfill orders, manage accounts, arrange shipping, handle returns and exchanges, respond to inquiries, enable product reviews, and personalize your shopping experience.

Marketing and Advertising

To send promotional messages and display advertisements related to products or services that may be of interest to you, subject to your consent and applicable laws.

Security and Fraud Prevention

To protect accounts, process secure payments, detect and prevent fraud, and maintain the integrity of our Services.

Communication

To provide customer support, respond to requests, and maintain our relationship with you.

Legal Compliance

To comply with applicable laws, respond to lawful requests, enforce policies, and protect our legal rights.

Sharing of Personal Information

We may share personal information in the following circumstances:

  • With Shopify, service providers, and vendors who support our operations (e.g., payment processing, shipping, analytics, customer support)

  • With marketing and advertising partners to provide relevant promotions and advertisements

  • When you direct or consent to sharing information with third parties

  • With affiliated companies within our corporate group

  • In connection with legal obligations, business transactions, or to protect our rights and users

Shopify’s Role

Our store is hosted on Shopify. Shopify processes personal information to provide and improve the Services. Your information may be transferred to and processed in countries outside your place of residence.

Shopify may also use aggregated data from interactions with our store and other merchants to enhance its services. In such cases, Shopify acts as the data controller for this processing.

More information about Shopify’s data practices can be found in the Shopify Consumer Privacy Policy, and data rights can be exercised via the Shopify Privacy Portal.

Third-Party Links

Our Services may include links to third-party websites or platforms. We are not responsible for their privacy practices or content. We encourage you to review their policies before sharing personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the legal age in their jurisdiction. If a parent or guardian believes a child has provided personal information, they may contact us to request deletion.

Data Security and Retention

While we take reasonable steps to protect your personal information, no system is completely secure. Information transmitted over the internet may not always be fully protected.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights

Depending on your location, you may have the right to:

  • Access personal information we hold about you

  • Request correction or deletion of your data

  • Request a copy of your personal information

  • Opt out of marketing communications

Additional Rights for UK & EEA Residents

  • Object to or restrict certain data processing

  • Withdraw consent where processing is based on consent

Requests can be made through our Services or by contacting us directly. We may need to verify your identity before processing requests.

Complaints

If you have concerns about how we handle personal information, you may contact us directly. You may also have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your personal information may be stored or processed outside your country of residence. Where required, we rely on approved safeguards such as Standard Contractual Clauses to protect your data.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

Contact Information

Store Name: Eventegy
Business Address: 38 Hassall Road, Alsager, Stoke-On-Trent, ST7 2HQ, United Kingdom (Address available only for administrative correspondence and product returns. No physical point of sale at this address.) 
Operated By: WECHESHIRE LTD
Email: info@eventegy.com 
Phone: +4407735300875
Working hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-0)
Response Time: We aim to respond to all inquiries within 1–2 business days.